Manila Execon2 min readAre You Asking the Right Questions?Trying to find the root cause of a problem during a crisis is a challenge. But what could you do to become more effective at solving...
Manila Execon2 min readThe Difference Between Hitting a Shot in the Dark and Hitting a Bull's EyeWhen a complex problem puts safety or customers at risk—when time is running out or costs are mounting—root cause analysis must be...
Manila Execon1 min readNo More Bad DecisionsOne of the most critical—and frequently overlooked—aspects of decision-making is identifying who needs to be involved. For different...
Manila Execon2 min readIT'S BACK: The Dilemma of Recurring ProblemsNightmare scenario: The phone rings and you learn with dread that the problem you thought you had gotten rid of a month ago is back and...